All Urban-Den online purchases take place in a safe environment using the latest security technology to protect our customers. We encrypt your credit card information to ensure your transactions with us are private and protected as they travel over the internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology – this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security. Our payment provider holds your payment details in an encrypted format. This encryption makes it virtually impossible for unauthorized parties to read any information that you send us. The encryption technique we use is the highest standard available for e-commerce. Your privacy is important to us. We only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 1998.
Information We Hold
If you have shopped with us we will hold your name, address, telephone number, and email address. Credit and debit card details are held by our payment provider. We will also hold the delivery address(es) for your orders and the information associated with your account. We also maintain a record of your product selections. If you have requested a catalog, entered a competition, or completed feedback, we hold your name, address, telephone number, and email address.
Information We Use
We use the information we hold on our records for operational purposes, for example processing your order, dealing with queries, tracking deliveries or reviewing past purchases. Your order history enables us to tailor our product range and marketing information to your requirements. Any successor to Urban-Den Ltd may use your information on the same basis. We also use the information to keep you up to date with Priti International: mailing new catalogs and sending emails as appropriate. We occasionally make our postal mailing list available to carefully selected companies. If you do not want your information to be made available, please tick the relevant box when requesting your catalog or signing up for email newsletters. For purposes of quality control and training, calls and emails may be monitored.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use “cookies”?
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. It does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
In an attempt to provide you with increased value, we may include third-party links on our site. These linked sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work)