We make sure that we solve all your doubts and deliver you a satisfactory product. To be honest, cancellation is really disheartening and upsetting for us , as well as you. Every handmade product is beautiful and different from each other so the confusion lies in whether would you be getting the same piece as shown in the picture or would be a little different.
RETURN
We currently accept returns in cases where the product received is not in its intended condition, is damaged or missing parts at the time of delivery. Any such item should be reported within 3 days of receiving it .
To ensure a smooth return process, please make sure to keep the box in a safe place once the product is delivered. We do not provide boxes for returns in case the original box has been discarded. Therefore, it is important that the box is kept in good condition for future use . Once the pickup is successfully done we initiate refund within 2-3 days .
Refunds (if applicable)
Once the product is received and inspected for eligible returns, we will send you an email notifying that a refund has been initiated. Your refund will be processed in your original method of payment within 3-5 working days from the receipt of the returned item.
Also,
If you find that you haven’t received all the packages Please do not provide OTP to the Delivery person as we wont be left with any POD ( proof of delivery) and we wont be able to give refund of the missing package.
Late or missing refunds(if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at urbanden21@gmail.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Urbanden21@gmail.com
